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store policies

shipping policy

Shipping within Australia is $10

Most items arrive within 7 days of dispatch and are sent via Australia Post by Standard Delivery.

For more information please visit the Australia Post website.

returns & refunds

In addition to your Statutory Rights, the henley general Returns Policy sets out how you can return your purchase from a henley general stockists or online store if you:

  • Changed your mind; or

  • Purchased an incorrect size and the product doesn't fit.

 

You can return your purchase for an exchange or refund under this Returns Policy if:

  • The product is returned within the following change of mind timeframes (within 14 days from the date of purchase)

  • You return the product in its original condition, unworn and with the tags attached

  • You supply the store receipt/tax invoice or online order confirmation email as proof of purchase

  • Return shipping is paid by the customer and not covered by henley general.

Contact us to find out more about returns or exchanges

privacy policy

At henley general your privacy is important to us. We are committed to protecting your privacy when managing your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act").

The purpose of this Privacy Policy is to tell you what kind of personal information we may gather about you and:

  • how we may use that information and the choices you have regarding our use of such information; whether we disclose your personal information to anyone;

  • how you may inquire, access and/or seek correction of your personal information and our access and correction handling procedure; ands

  • how you may alert us about an alleged breach of the APPs and our complaint handling procedure.

 

Collection Of Information

The types of information that henley general collects from you will depend on the circumstances of collection and on the service that we are providing to you.

 

Personal Information

The type of personal information collected will be directly related to the specified purpose it has been collected for. How much of your personal information that you choose to disclose to us is completely up to you. The only way we know something about you personally is if you provide it to us. However, failure to provide certain information may result in henley general being unable to provide you with the relevant product or service. We will make you aware of the purpose for which we collect the personal information and, where possible, the consequences of not providing it at the time of collection.

For example:

If you request products or services from us, we may collect information such as your name and contact details (i.e. billing and/or postal address, phone number(s) or email address), and/or credit card details.

If you sign up to use a particular service such as our newsletter(s) and e-newsletters, mail outs (about product updates and developments, special events or promotions), loyalty or rewards program(s) or enter into a competition operated by us, we may collect information such as your date of birth and your interests and any other information required to provide that service to you (in addition to your name and contact details).

If you participate in any surveys we, or a third party service provider acting on our behalf, may conduct from time to time on our website, personal information relating to your survey responses.

If you make an inquiry, provide feedback or make a complaint to us, we may collect your name and contact details.

If you are applying for employment with us, we may collect any information that is relevant to such employment including:

your name and contact details (i.e. residential address, phone number(s) and/or email address); and

any other information relevant to the recruitment process (including any information contained in the application form and your resume).

You acknowledge that the personal information we collect from you is your own information or information which you have been authorised to provide us.

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